New Zealand Flat Rate Shipping Costs:
North Island — $7 (NZ Post + Tracked)
South Island — $7.5 (NZ Post + Tracked)
Pick up option — New Plymouth Only
Delivery target: 2-4 working days
International Flat Rate Shipping Costs:
Australia — $25 (DHL + Tracked)
Pacific Islands + Asia — $30 (DHL + Tracked)
North America — $36.5 (DHL + Tracked)
Europe — $46 (DHL + Tracked)
**Click here for country zones
Tracking numbers will be sent once your item has been dispatched. Komori Studio is not responsible for delays due to adverse weather and other factors affecting NZ Post deliveries.
We are not held liable for incorrect shipping addresses so please make sure you double check the address before placing an order with us. You are responsible for all shipping costs associated with returned packages due to failed delivery.
For purchases outside of New Zealand, Komori Studio is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.
Please email firstname.lastname@example.org within 48 hours if you require any changes to your order.
**Orders are usually dispatched on Mondays, may be dispatched earlier if stock is available. We hope to make this more frequent when volume of orders become more constant. Please bare with us in the meantime.
Returns & Refunds
Due to the nature of candles, we do not accept refunds after the candles have been lit.
Change of mind refunds can only be processed once the items have been shipped back to Komori Studio at your own expense.
Please let us know after 10 working days (after dispatch confirmation) if you have not received your items. If the item was lost or damaged during transit, we will offer you an exchange or refund. Please send us your original proof of purchase and a photo of the damaged item to email@example.com within two days of receiving the item. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.